San Diego Luxury Vacation Rentals (“we,” “us,” or “our”) operates the website located at www.sandiegoluxuryvacationrentals.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a booking inquiry for our luxury vacation rental properties in the Carlsbad and greater San Diego area. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.
1. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, mailing address, and other contact details you provide when submitting an inquiry, booking request, or contact form.
- Booking Information: Travel dates, group size, event type (e.g., family reunion, corporate retreat, wedding), and property preferences.
- Payment Information: Billing details processed through secure third-party payment processors. We do not store full credit card numbers on our servers.
- Technical Information: IP address, browser type, device information, pages visited, referring URLs, and session data collected automatically through cookies and analytics tools.
- Communications: Records of correspondence if you contact us via email, phone, or online forms.
2. How We Use Your Information
We use collected information to:
- Process booking inquiries and reservations for our Carlsbad estates and luxury properties.
- Communicate with you about your inquiry, booking status, availability, or special requests.
- Send confirmation emails, pre-arrival information, and post-stay follow-ups.
- Respond to customer service requests and support needs.
- Improve the content, design, and functionality of our Site.
- Analyze Site traffic and user behavior using analytics tools such as Google Analytics.
- Comply with legal obligations and enforce our Terms and Conditions.
- Send promotional communications about our properties and special offers (only with your consent, and you may opt out at any time).
3. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and support functionality. Types of cookies we may use include:
- Essential Cookies: Required for core Site functions such as navigation and form submission.
- Analytics Cookies: Tools like Google Analytics help us understand how visitors interact with our Site (pages visited, time on site, referral source). This data is aggregated and anonymous.
- Marketing Cookies: May be used to display relevant advertising or re-marketing through platforms such as Google Ads or Facebook Pixel.
You can control cookie settings through your browser preferences. Disabling cookies may affect certain Site functionality.
4. Third-Party Sharing
We do not sell or rent your personal information. We may share your data with trusted third parties only as follows:
- Payment Processors: Secure platforms (e.g., Stripe, PayPal) that handle transactions on our behalf.
- Property Management & Booking Platforms: Third-party reservation systems used to manage availability and bookings (e.g., VRBO, Airbnb, Hostfully).
- Service Providers: Vendors who assist with email communications, analytics, website hosting, or customer support — bound by confidentiality agreements.
- Legal Compliance: Authorities when required by law, court order, or to protect the rights, property, or safety of our business, guests, or the public.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Booking records may be retained for up to seven (7) years for tax and legal purposes.
6. California Privacy Rights (CCPA)
As a California-based business serving California residents, we comply with the California Consumer Privacy Act (CCPA). California residents have the right to:
- Know what personal information we collect, use, and disclose.
- Request deletion of your personal information (subject to legal exceptions).
- Opt out of the sale of personal information (we do not sell personal information).
- Non-discrimination for exercising your privacy rights.
To exercise these rights, contact us at info@sandiegoluxuryvacationrentals.com.
7. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
8. Third-Party Links
Our Site may contain links to third-party websites such as VRBO, Airbnb, Google Maps, or social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their individual privacy policies.
9. Children’s Privacy
Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of the Site after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
San Diego Luxury Vacation Rentals
Carlsbad, California
Website: www.sandiegoluxuryvacationrentals.com
Email: info@sandiegoluxuryvacationrentals.com
